Velvet by Graham & Spencer Laila Coat Velvet by Graham & Spencer Factory Shop

Fast Shipping with Professional Packaging

Our long-standing relationship with UPS FedEx DHL and other carriers around the world gives us the ability to provide an array of shipping services. Our warehouse staff is highly educated to pack your items exactly as per the specifications we provide. Before shipping, all goods are thoroughly inspected and secured. We deliver to thousands of clients every day from all over the world. The fact that we're committed to becoming the biggest online retailer in the World is obvious. The warehouses and centers of distribution are located in Europe and the USA.

Note: Orders with more than one product are assigned a particular processing time, depending on the specific item.

Before shipping, we will inspect thoroughly the items you've ordered. The majority of orders are shipped within 48-hours. Expected delivery times are between 3-7 days.

Returns

The inventory is constantly changing and we do not fully manage it because many stakeholders are involved, including our warehouse and factory. The actual stock levels can fluctuate at any time. It's possible that the stocks could be depleted after your order has been placed.

Our policy is valid for a period of 30 days. If it's been more than 30 days since you've bought the item and we're unable to offer you a full refund or exchange.

In order to be eligible for a refund, your product must be unopened and in the same condition that you received it in. You must have the item in its original packaging.